Frequently Asked Questions

Have questions? See the answers to some of our most frequently asked questions below.

If your questions is not answered here, please contact us.


What does self-contained accommodation include?

Self-contained means you can be self-sufficient and have the essentials of home life while you are staying with us. Each room includes a kitchenette to allow you to prepare your own meals, a washer/dryer is available for laundry, private bathroom with tub, large screen TVs with free Netflix and Nespresso Coffee machine with pods. Our suites and apartments are spacious unlike your standard hotel room. See more room details here 

Which self-contained suites and apartments will I be able to book?

Only rooms in our main Heritage Building will be available for guests to book. Our lead in room will be the Heritage King Suite up to a 2-bedroom Heritage room. Room descriptions can be found here

Will the rooms be sanitised?

Definitely! We are giving each room hospital grade deep clean. Our linen is cleaned thermally and chemically as per Australian standards 4146.

Can I cook my own meals?

Each suite and apartment is self-contained with a kitchenette, most with a cooktop. Groceries can be purchased next door at IGA Supermarket or Coles Express and Woolworths express is a short 10 minute walk from the hotel. Please advise us at time of booking if you would prefer a room with a cooktop.

Is hand sanitiser provided at the Hotel?

Yes it is. We have placed bottles of hand sanitiser in our lifts, public areas and in each room. We ask that guests do not take them home as a momento as due to low supplies nationally, please leave them behind for future guests. If you wish to purchase a bottle, please see reception.

Will my room be serviced?

We offer room servicing every 3 days. Housekeepers who service your room will wear a mask and gloves. Should you wish to not have any servicing, sheets, towels and toilet paper can be provided by housekeeping. Bins can be emptied in the rubbish shoot on each floor or place it outside your room, call reception and someone will empty it for you and place the emptied bin outside your room.

When I arrive do I enter the Hotel via Queen Street or Collins Street?

Guests arriving at the hotel should enter via  85 Queen Street where there are no stairs and a 10 minute drop-off zone for vehicles (look out for the entrance with wrought iron gates just down from the IGA supermarket).   The hotel is actually located on the corner of  Queen and Collins Streets.

Can I get a room with a view?

Only a limited number of Heritage rooms offer views, to guarantee a view looking over Queen or Collins Street we recommend you reserve a Heritage King Loft or Heritage Balcony Suite. The Heritage Balcony Suites have an added advantage whereby they have a small balcony where you may enjoy a morning coffee or a drink overlooking the city at sunset.

Do you offer room service?

The Bank Restaurant on site is temporarily closed. Room service will not be available.

Is this a family friendly hotel?

Yes, definitely! Our apartment style accommodation is suitable for families where we offer 1 and 2-bedroom apartments including separate living areas, kitchenettes and laundry facilities. We also have cots available for babies and toddlers and all kids 12 and under eat and drink for free in the Treasured Guest Lounge. Our spacious apartments provide a lot of room for small and big kids and each room comes with free Netflix for entertainment. Extra bedding or use of the sofa can be arranged for $20 per person, per night..

Is there a gym onsite?

We have a modest gym on site with modern facilities that is enough for a good workout. If you prefer a more intensive workout, we can recommend fitness centers close to the hotel. Gym Closed– On Sunday 22/03/2020 our government directed that all gymnasiums must be closed until further notice.

Can I buy a gift voucher?

Gift vouchers are available for purchase for any occasion. Vouchers can be purchased for a monetary value, which allows the recipient to use it towards any specials or packages. The Treasured Guest Perks comes with every voucher including complimentary breakfast, wifi, wine at wine down and late check-out until noon. Best of all, gift vouchers are valid for 2 years from date of issue. Gift vouchers can only be purchased by calling us on 03 8535 8535. Standard booking terms and conditions apply upon redemption of vouchers. Minimum stays may be required during special events or special events cancellation policy applies. Please refer to our fine print for full terms and conditions.

What transport is available to get around?

There are many different transport options in and around Melbourne. The train and tram run to almost all major attractions in Melbourne and there are also taxi services available.  Treasury on Collins is located within the free city tram zone (visit Public Transport Victoria) and the tram stop is on Collins Street.  A number of bus routes travel along Queen Street including buses to Ringwood, Box Hill, Abbotsford and Bundorra (View Bus Routes).

From the airport the options on offer are:

  1. SkyBus – The Skybus runs every 20 minutes from the Tullamarine airport to Southern Cross Station on Spencer Street. From there, it is a short walk, tram ride or taxi down Collins Street to our hotel. A one way ticket on the SkyBus is $19 per adult or you can purchase return for $38.
  2. Taxi – A taxi costs approximately $65.

What can I do nearby?

As we are centrally located within the Melbourne CBD there is a large choice of entertainment, shopping and dining options available.  Many of Melbourne’s major attractions can be accessed via the free tram network in the CBD which you can board in Collins Street.  There is also a supermarket located right next door for your convenience.  If you’re looking for ideas please visit About Melbourne – Things to Do

Do you have free wifi?

Complimentary business grade wifi is available in all guest rooms and public areas of the hotel. The wifi service is fast, reliable and unlimited.

What is the extra person charge?

Most of rates are based on 2 people sharing a room, except for the 1 Bedroom and Loft Apartments which are based on 3 people, and the 2 bedroom apartment which is based on 4 people. All apartments have a sofa/bed in the living room and an extra person charge of $20 per night applies to use the sofa/bed or a roll-away bed. Please specify at the time of booking if you have preference for a roll-away bed.  The maximum number of guests allowed for each room type differs for each apartment and is specified within the description for each room type.  Cots are complimentary and need to be requested prior to arrival.

Are the photos and floor plans typical of all rooms?

We select the most typical of each room type for photography and floor plans however they are representative of the majority of rooms in each category.   The size, layout and outlook may differ because our rooms are not completely standardised due to heritage nature of the building.  There are some suites and apartments with stairs or a cook-top but they are not standard.  We recommend contacting us directly if you have any special preference.

Do you price match?

Our lowest available rates are published on this website and we also offer a bottle of wine on arrival and a flexible cancellation policy.  If you find a lower rate anywhere else for the same dates, the same room type and the same cancellation policy then let us know and in most circumstances we will match or better the offer.

Do you provide parking?

We don’t have car parking on-site but we have sourced off-site car parking for the convenience of our guests. A flat fee of $28 per vehicle per 24 hours with multiple entries/exits and a vehicle height limit of 1.9m applies.  Car parking can be arranged upon your arrival at the hotel, we also suggest you temporarily park in the 10 minute drop-off zone on Queen Street and drop off your bags at the hotel prior to parking your car to make your short walk to the hotel easier.

Do you have a room with single beds?

Our Heritage King Suites and Heritage Apartments all offer the choice of 1 x King bed or 2 x Single beds.  Please specify your choice at the time of booking. If single bedding is not requested then the room will be configured with a King size bed.

What time is check-in and check-out

Check-in is 3.00 pm and check-out is 11.00 am Monday thru Saturday, and a lazy late check-out at noon on Sundays.  Late check-out can be pre-booked for $50 per hour until 2.00 pm (subject to availability).