Achieving the number one position (#1 of 162) as TripAdvisor’s “highest rated hotel” for Melbourne is like reaching the peak of Mt Everest. You can’t do it alone and no secret algorithm or marketing budget can ever get you to this peak. It starts with having a product you grow and nurture, amazing staff from front desk to housekeeping and ensuring what is delivered either meets guest expectations or exceeds them. When Treasury on Collins meets or exceeds expectations it is reflected in TripAdvisor reviews, making the climb up this steep mountain just that much easier. To debut in 8th position and then attain the number one spot within the space of 12 months has been a feat we don’t take for granted. Every review is appreciated, whether positive or offering suggestions for improvement.
We couldn’t climb the mountain alone, having exceptional competitive company helps. Summiting the Tripadvisor peak or even remaining in their coveted “Top 10 Hotels in Melbourne” is sweetened by the company we keep. This ‘Top 10’ regularly includes big name 5-star hotels such as; Adelphi, Crown Towers, The Langham, QT Melbourne, Park Hyatt, Westin and The Sofitel. To compete with these world renowned brands (Adelphi being the exception) and be in their exceptional company keeps us motivated to continually provide guests with rewarding experiences.
Unlike most of our peers, we have never classed ourselves as a luxury hotel with all the bells and whistles. What we do provide is exceptional service as well as unparalleled value for guests who book directly with us on our official website. We are not aware of any other hotel in Australia that will include free guest lounge access, breakfast, WiFi, 2 hours of complimentary wine, priority upgrade, early check-in and late check-out and not charge a fortune for the privilege. We really are a rare gem!
Once you reach the top of the mountain, the moment can be fleeting. Constantly maintaining the number one spot on Tripadvisor is an impossible feat, yet even the slightest descent generates greater determination amongst everyone at Treasury on Collins to get back up there. When we recently reached the number 1 spot, a follower commented on Facebook ‘Who would have thought’ and we were chuffed by such a comment. We are not ordinary, we continuously like to surprise and delight.
If you’ve had a great experience at Treasury on Collins, we would appreciate your review http:bit.ly/treasuryreviews.