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The secret to TripAdvisor Success Best Hotel In Melbourne

2nd October 2018

Treasury on Collins has proven that size doesn’t matter when it comes to being voted the best hotel in Melbourne on Trip Advisor .  The  Melbourne Boutique Hotel  with just under 100 rooms, the offering is truly a boutique hotel yet large enough to provide outstanding service and some surprising Perks.

Often referred to as a ‘hidden gem’ Treasury on Collins is tucked away inside a heritage listed building on prestigious Collins Street in Melbourne and if you blink you’ll probably miss it.  There are no neon lights or bold signs for the hotel, just some discreet brass plaques and a wrought iron door way.

The vision for success at Treasury on Collins has always been based on exceeding guest expectations, doing things differently and word of mouth promotion. While many hotels have business models offering low base pricing and then adding extra costs for just about everything, Treasury on Collins does the exact opposite by offering ‘all inclusive’ pricing.

The hotel is driven to consistently exceed guest expectations so when it opened its guest lounge, on the beautiful mezzanine, there were no Club memberships or exclusive packages. All guests receive complimentary lounge access to enjoy beverages, snacks and immerse themselves in the wonderful ambience of this heritage listed showpiece.

Treasury on Collins was one of the first hotels to offer complimentary, high speed, unlimited WiFi for all guests when other hotels were still charging and limiting downloads. Instead of pay per view movies the hotel installed Netflix and offers the service free for all guests. The hotel even rewards guests who book directly with a free breakfast and complimentary Tahbilk wine from 4pm to 6pm daily.

John Domjan, Front Office Manager said… “it didn’t take savvy travellers long to work out that we actually offer incredible value …. reviews and recommendations now roll-in and our return guest numbers keep growing.”

As a truly independent hotel, Treasury on Collins set-out to redefine hospitality, shake-up traditions and prove that when you exceed guest expectations with amazing value and service, then success will surely follow.